Hello!
We use the SAINT feature to track customers that have no activity planned in the future, by using the SAINT feature. Our current set up is as follows for the selection / dashboard.
So we should see accounts that do not have anything planned in the current day or future.
However I am finding some results that appear, that do have a follow up in the future - usually when the activity is created a few days/weeks/months ago and then changed to a new date such as the one example here. I rebuilt the SAINT counters at around 3:45pm on 04/10/2023 so should technically count it?
Any help or advice woulbe appreciated.
Thank you and have a great day.
Warm regards,
Adam