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03/04/2024 Test forum 02

03/04/2024 Test forum 01

Hi, I want to build a URL to go to the new Ticket screen in CRM for creating a brand new ticket, and have it linked to the correct customer, but do not want it to suggest to email the message to the customer. This is going to be used from a webpage we have internally for registering a new ticket. For example, if I browse to "https://online2.superoffice.com/CustXXXXX/default.aspx?ticket.new?person_id=5" it'll sometimes add the person as e-mail recipient, and sometimes not. How can I tell it to never add the e-mail recipient?  

Hello everyone, in our new project we need a website as an iframe in SuperOffice which should consume some additional parameters. We created it using CRMScript (... setVariable("url", "https://ourapp?newparam=xxx")). Works well except for one thing. We need SOClientCrossMessaging calls from this iframe and it doesn't work. If we set the url directly in the GUI Web panel, it works fine. We don't get any errors in browser console during function calls. It just doesn't work. Does anyone have experience with ClientCrossMessaging from CRMScript iframe? Thanks in advance! Best regards, Andrey

Hello! I am just investigating right now, but it seems there is an error with custom plugins in 10.2.9, and a small GUI error (that’s for sure) in the document template dialog, when opening a template for editing, the archive provider drop down is empty, it should show "SO Archive".    But it is not possible to select the custom plugin, neither in the LoadTemplate popup (first popup when adding a template) or in the template details popup, the list simply doesn't contain my plugin. The good thing is that 1: The plugin is loaded, and it doesn't fail, my first upgrade failed, and I got an error in the log-file, but now it runs. and 2: When upgrading a SuperOffice with templates that uses the plugin, the document is created, and my plugin runs. That way I know the plugin works, but of maybe I could have missed something in the headers and attributes for reflection. Has anyone tested their document plugin on 10.2.9.yet?

With version 10.2.9. the following prompt appears every time when running upgrade.exe: "Note: Customer center templates will be migrated from disk to the database. If you have customized templates in a backup folder, restore now before continuing. [ok]:" Due this prompt asking for user input you can't automate the process by passing in a config-file (-config-file option), passing the option -noconfirm also doesn't skip this prompt. Is there a other (not documented) command line flag or answer key in the config-file option pass to this prompt without manual user input?

Hi,   As we are gradually rewriting all UI using our new SCIL framework, Pagebuilder based customizations will stop working. (This is not new, Pagebuilder extensibility is deprecated, and no longer supported).   After refactoring Sale card, Project card and Archives, we have kept a possibility open for disabling these new versions for a few Onsite customers with extensive customizations. This have been possible by manually disabling feature toggles within the web config file.   This message is a heads up for those who have used this possibility to keep pagebuilder customizations live a bit longer:  Upcoming   Onsite version 10.2.9 is the last onsite version where you can switch back to Pagebuilder versions of the Sale card, Project card and Archives.