What Is Request Types?
What Is Request Types?
Enhance your customer service experience with Request Types. This tool offers the adaptability and control modern customer service requires, enhancing individual workflows, and offering a more tailored user experience.
NOTE! This pilot feature is exclusively available to:
* SuperOffice Service Premium plan subscribers
* Using New Service Request *
* SuperOffice Developer Tools subscribers
With a Premium plan and Development Tools licenses, you can create personalized layouts using powerful customization and configuration options in SuperOffice Admin client.
* see articled for more info on 'New Service Request':
- New SuperOffice Service - available on request and packed with new features
- A Service solution that works for everyone
- SuperOffice Service: get to know the new features and key changes
Benefit for pilot users
- Customization: Tailor attributes, actions, and escalation rules to your unique processes.
- Streamlined workflow: Configure screen layouts based on request types for efficient operations.
- Efficient support: Ensure quick access to relevant information and actions for your team.
Getting Started with Request Types:
- Subscribe: Ensure you have a SuperOffice Service Premium plan and Development Tools licenses for layout customization.
- Sign up: Join the Pilot Program
- Access Admin client: Log in to your admin client.
- Configure Request Types: Customize attributes, actions, and rules to match your processes.
- Layout customization: Use Development Tools licenses to create personalized layouts.
How to join the pilot program?
Our current plan is to start the pilot program with the launch of version 10.2.10.
Click here to sign up now. This pilot program is handled centrally by the R&D Services team.
Who can join the pilot program?
When the pilot program start, we will be interested in hearing from customers who use:
* CRM Online
* SuperOffice Service Premium plan
* New Service Request
* SuperOffice Developer Tools subscribers
Effect of enabling the pilot feature:
By signing up and enabling the feature, the change is:
* A new field called "Request Type". This will only have one value "Request" - until you configure more values for it.
* It enables SuperOffice Admin to start the configuration of "Request Types" in SuperOffice Admin.
* It enables SuperOffice Admin to define how layouts should be assigned in Screen Designer -> Request, and add add and change layouts based on this "Request Type"
What's in it for you?
By being a pilot tester you will get a head start and early access to this version. With the new features comes an important update that will provide better and improved overall experience.
This pilot program will be valuable for customers eager to test versions before release, and to get the most up to date versions, as well for SuperOffice - to make sure this version gives the desired results on stability and performance.