Technical Product Forums
An areas to discuss Networks/Systems administration type questions about SuperOffice products. Ask product configuration type questions in the Administrator Forums (not here in the technical area).
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2/5/2025 Technical Forum 3
2/5/2025 Technical Forum 3 - subscibed to room
Community Test
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CRM Web Application
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2/5/2025 Technical Forum 2
2/5/2025 Technical Forum 2 - subscribed to topic
Community Test
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CRM Web Application
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2/5/2025 Technical Forum 1
2/5/2025 Technical Forum 1
Community Test
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CRM Web Application
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comment 2
by Community Test
22/03/2024 Test Forum 01 (Without A Space At The End)
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Community Test
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CRM Windows Application
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test comment
by Community Test
03/04/2024 Test forum 02
03/04/2024 Test forum 02
Community Test
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CRM Web Application
03/04/2024 Test forum 01
03/04/2024 Test forum 01
Community Test
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CRM Web Application
Unsubscribe link fails for onsite 10.2.5 customer
An unsite 10.2.5 customer is using Marketing. Their customers get an error, when they try to access the unsubscibe link. How do I even start do debug this? I notice that the token in the url doesn't match the corresponding row in the TemporaryKey table - is this normal?
K
kro@doweb.dk
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CRM Web Application
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Got it to work. Installed service from scratch in a seperate installation, and compared the template folder with the current 10.2.5. 2 files was missing from each language folder - updateSubscriptionFrame2.html and viewKbEntryNoCep.html. I guess it is the second file missing that coursed the problem :).
K
by kro@doweb.dk
Opening up new Service GUI for a new ticket but not setting customer as e-mail recipient?
Hi, I want to build a URL to go to the new Ticket screen in CRM for creating a brand new ticket, and have it linked to the correct customer, but do not want it to suggest to email the message to the customer. This is going to be used from a webpage we have internally for registering a new ticket. For example, if I browse to "https://online2.superoffice.com/CustXXXXX/default.aspx?ticket.new?person_id=5" it'll sometimes add the person as e-mail recipient, and sometimes not. How can I tell it to never add the e-mail recipient?
F
frode.lillerud@cloudconnection.no
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CRM Web Application
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That ticket.new sometimes does and does not pre fill the correct info should be fixed in 10.2.11, see bug 47528 Passing 0 always creates a empty ticket for me: //default.aspx?ticket.new?person_id=0 Edit: Ah, you mean to connect the request to the person but not to the message (so basically create a comment), not sure that is possible. Basically you are asking the the return of the 'new quick request' functionality, which I wholeheartedly agree with. 😅
F
by frode.lillerud@cloudconnection.no
Salenumber
Hello, I'm currently testing Supperoffice API in DevMode. While doing a GET request on /sale I notice that the saleNumber and saleStatus always have empty values. My question is whether they will have a value when the application goes to production? Thanks in advance.
J
john.adams@job-union.de
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CRM Web Application
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You should use the default method to create new sales get these values automatically populated for you: https://docs.superoffice.com/en/developer-portal/best-practices/index.html#entity-creation https://docs.superoffice.com/en/api/reference/restful/rest/Sale/v1SaleEntity_DefaultSaleEntity.html Without setting these default values, the user will be prompted to add them manually before they are able to save their own changes.
J
by john.adams@job-union.de
Problem with CRMScript iframe
Hello everyone, in our new project we need a website as an iframe in SuperOffice which should consume some additional parameters. We created it using CRMScript (... setVariable("url", "https://ourapp?newparam=xxx")). Works well except for one thing. We need SOClientCrossMessaging calls from this iframe and it doesn't work. If we set the url directly in the GUI Web panel, it works fine. We don't get any errors in browser console during function calls. It just doesn't work. Does anyone have experience with ClientCrossMessaging from CRMScript iframe? Thanks in advance! Best regards, Andrey
A
a.stupak@softwarepartner.com
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CRM Web Application